Warranty Policy

Shop with confidence — your purchase is protected from production to delivery.

We offer a limited warranty of up to 1 year (365 days) from the date of delivery on selected components under normal use conditions.

  • Wooden Components: 180 days
  • Hardware Components: 365 days

Covers manufacturing defects only under normal use.

This warranty applies only to defects in materials or workmanship under normal residential or standard office use (approximately 8 hours per day).

What Is Covered

If a covered component fails due to a manufacturing defect within the warranty period, we will, at our sole discretion:

  • Repair the defective part, or
  • Replace it with a new or equivalent component at no additional cost

Covered hardware components include (but are not limited to):

  • Cam lock sets
  • Screws & tapping screws
  • Hinges
  • Handles
  • Slide rails
  • Locks

If a component has been discontinued or is out of stock, a comparable replacement may be provided.

What’s Not Covered

This warranty does not apply under the following circumstances:

General Exclusions

  • No valid proof of purchase is provided
  • Products that are used, resold, or second-hand
  • Products used outside the intended market/region
  • Commercial, rental, or high-frequency usage

Misuse & Improper Handling

  • Damage caused by incorrect assembly or installation
  • Failure to follow instructions in the product manual
  • Unauthorized modifications, disassembly, or repairs
  • Use of non-original parts or accessories

Environmental & External Factors

  • Damage caused by extreme heat, humidity, water exposure, or rapid temperature changes
  • Damage caused by natural disasters, abnormal voltage, or external forces
  • Malicious requests judged by our technical support team, such as repeated returns or exchanges

Natural Characteristics & Wear

  • Natural variations in wood grain, color, or texture
  • Wood expansion, contraction, warping, or cracking due to the environment
  • Cosmetic issues such as scratches, dents, or discoloration that do not affect functionality
  • Normal wear and tear (e.g., loosening, minor noise, aging over time)

Important Notes

  • Replacement parts will be shipped after verification by our support team
  • Customers are responsible for the installation of replacement parts
  • Processing and shipping may take up to 20 business days
  • Replacement parts are provided free of charge; however, shipping and related costs may be borne by the customer

How to Request a Warranty Claim

To request a replacement, please contact us within the warranty period and provide:

  • Order number
  • Purchase date
  • Purchaser name
  • Shipping address
  • Phone number
  • Email address
  • Clear photos or videos of the defective part and affected area

Please send your request to: support@bizFurniz.com. We typically respond within 3–5 business days after reviewing your submission.

Note: Final warranty decisions are subject to our internal policies