Returns & Refunds

We are committed to ensuring that every order arrives safely and meets your expectations. If you experience any issues with your purchase, our customer support team will work with you to find the most appropriate solution.

If you have questions regarding returns or refunds, please contact our customer service team at support@bizfurniz.com.

Delivery Inspection & Packaging Guidelines

Please inspect your order promptly after delivery.

Damaged Outer Packaging

If the outer packaging appears damaged but the product inside is intact, we recommend that you accept the delivery and inspect the product carefully. External packaging damage does not always indicate product damage.

Please take photos of any visible damage for reference.

Product Inspection After Delivery

Customers should inspect the product after delivery as soon as possible.

If you notice any of the following:

  • Damage
  • Missing parts
  • Incorrect item
  • Quality issues

Please contact us within 7 days and provide photos or videos.

Depending on the situation, we may offer:

  • Replacement parts
  • Product replacement
  • Partial refund
  • Full refund (for severe damage)

Refusing a Delivery

If you plan to refuse delivery, please contact us first.

Unannounced refusal may result in additional shipping or handling costs and may delay the refund process.

Refusing a package without contacting our customer service team beforehand may result in return shipping costs being charged to the customer and may affect refund eligibility.

If a damaged product is refunded or replaced, we may ask the customer to assist with disposal or provide instructions when necessary.

Returns Due to Quality Issues

If a problem is caused by our side, we will assist with a return, replacement, or refund in the following situations:

  • The product has major defects or quality problems
  • The wrong item was shipped
  • Items or parts are missing from the order

Please report these issues within 7 days of receiving the item and provide photos or videos so our team can review the situation.

Non-Returnable Items

The following items are not eligible for return or refund unless a verified quality issue exists:

  • Products returned due to customer reasons, including buyer’s remorse, change of mind, user error, misuse, stains, missing parts, or similar issues
  • Customized or personalized products
  • Clearance items
  • Seasonal promotion items
  • Used or installed products
  • Products damaged due to the customer’s misuse or mishandling
  • Products without original packaging or identification tags
  • Products with installation marks affecting resale condition
  • Products with minor cosmetic imperfections (that do not affect functionality)
  • Products with slight color differences due to lighting or display
  • Products with size differences under 0.5 inches (approx. 1.27 cm)

Please note that product colors may appear slightly different due to screen settings or lighting conditions. Customers may contact support to request additional reference images if needed.

Refunds & Compensation

If a product arrives damaged, we will evaluate the condition and offer compensation based on the severity of the issue. Possible resolutions include:

  • Replacement parts
  • Partial refund
  • Full refund
  • Product replacement
  • Repair

Compensation will be determined based on the severity of the issue and agreed upon with the customer.

Order Cancellation Policy

Please note that products enter production 48 hours after the order is placed. If you cancel your order for personal reasons, the following cancellation fees apply:

  • Before production begins: Full refund minus a 5% non-refundable payment processing fee.
  • After production begins: A reasonable cancellation fee (20% – 50%) may apply depending on production progress.
  • After shipment: Once the product has shipped or is in transit to our warehouse in the U.S., an 80% cancellation fee will be applied.

    • Additional Fees & Responsibilities

  • If returned items arrive at our warehouse damaged, the cost of the damage may be deducted from the refund.
  • Damage caused during customer assembly or disassembly is not covered. Small replacement parts may be provided free of charge, while large parts may require additional fees.
  • Installation services and related labor costs are not refundable.
  • If incorrect shipping information is provided by the customer, any re-delivery or additional shipping charges will be the customer's responsibility.
  • Requests to change product color, size, or style after production has begun may incur additional charges. Modification fee may vary depending on order status. Please contact our customer service team for detailed information.

    • Before shipping: 20% modification fee
    After shipping begins or once the item reaches the U.S. warehouse: 50% modification fee

    How to Request a Return

    To initiate a return request, please follow these steps:

    1. Contact our customer support team at support@bizfurniz.com.

    2. Provide your order number and reason for the return.

    3. Submit photos or videos of the product if necessary.

    4. Our support team will review your request and provide return instructions and the return address.

    5. Arrange for the furniture pickup or return shipment.

    6. Once the returned product is received and inspected, the refund will be processed.

    Refund Processing Time

    Once the return is received and inspected, refunds are typically processed within 7–10 business days.

    We recommend contacting us before initiating a chargeback, as we will work to resolve your issue as quickly as possible. Please note that credit card chargeback is not recommended as it may significantly extend the resolution process. If a chargeback is initiated, please be aware that credit card companies may take 2-3 months to resolve the issue.

    Contact Us

    If you have any questions about returns or refunds, please contact our support team:

    Customer Support Email
    support@bizfurniz.com

    Customer Service Phone
    +1 (260) 465 6700

    Customer Service WhatsApp
    +1 (816) 258 5862

    Customer Service Hours
    Monday – Friday
    7:00AM–3:00AM (next day)

    Our team will respond as quickly as possible to assist you.