FAQs

BizFurniz specializes in office furniture designed for modern commercial and home workspaces. Our product selection includes executive desks, reception desks, workstations, conference tables, office chairs, sofas, high-top tables, and office storage solutions.

Yes. Selected products can be customized in size, color, configuration, materials, or branding. Please contact our customer support team before placing your order so we can confirm the available options, pricing, production schedule, and estimated delivery time.

Once production has started, customized and made-to-order products may not be eligible for cancellation or modification. Additional fees may apply depending on the production status.

Materials vary by product and may include engineered wood, wood veneer, metal frames, glass, sintered stone, and upholstered materials. Please review the specifications on each product page for detailed information about materials, finishes, dimensions, and construction.

Depending on product availability and customization requirements, orders may ship from our U.S. warehouses or international production facilities. Products arriving from international production facilities are transferred to domestic carriers or freight providers for final delivery within the United States.

Delivery times depend on the product’s availability and order type:

In-stock items from a U.S. warehouse: 1–3 business days for processing and approximately 7–14 days for delivery.

Incoming-stock items: 7–15 business days for processing and approximately 6–8 weeks for delivery.

Made-to-order items: 7–15 business days for processing and approximately 8–10 weeks for delivery.

Customized items: 14–30 days for processing and approximately 8–10 weeks for delivery.

These timelines are estimates and may vary depending on the product, destination, carrier availability, and logistics conditions. Please review the product page and our Shipping Policy for the most relevant delivery information.

Once your order ships and the carrier provides tracking information, we will send you a shipping confirmation email. You can also visit our Track Order page and enter your order number and email address to check the latest shipping status.

Carrier tracking updates may take some time to appear after the shipment has been scheduled.

BizFurniz currently delivers to addresses within the contiguous United States.

Standard delivery is not currently available to Alaska, Hawaii, U.S. territories, P.O. boxes, or APO/FPO addresses. If you have a special delivery request outside our standard service area, please contact us before placing your order so we can check availability.

Please contact our customer support team if your tracking information stops updating or you believe your package has been lost. We will work with the shipping carrier to investigate the shipment and determine an appropriate solution.

Assembly requirements vary by product. Some items arrive fully or partially assembled, while others require customer assembly. Products that require assembly include the necessary hardware and assembly instructions.

Please review the product page for product-specific assembly information. If you have questions before ordering, contact our customer support team.

Assembly, inside delivery, room placement, packaging removal, and other upgraded delivery services may be available depending on your location and the logistics provider. These services are not included with standard curbside delivery and may require an additional fee.

Please contact us before delivery to confirm service availability and pricing.

BizFurniz accepts major credit and debit cards, including Visa, Mastercard, American Express, Discover, JCB, Diners Club, and UnionPay. Apple Pay and Google Pay may also be available at checkout.

Bank transfer or ACH payment may be available for selected orders and business customers. Please contact our team if you would like to arrange an alternative payment method.

Contact our customer support team as soon as possible with your order number and the correct address. We will try to update the address if the order has not shipped, but changes cannot be guaranteed once processing or shipping has begun.

Customers are responsible for providing accurate shipping information. Additional carrier, storage, or redelivery fees caused by an incorrect or incomplete address may be the customer’s responsibility.

Please contact us as soon as possible if you need to cancel an order. Products generally enter production 48 hours after the order is placed.

The following cancellation fees may apply:

Before production begins: Full refund minus a 5% non-refundable payment processing fee.

After production begins: A cancellation fee of approximately 20%–50%, depending on production progress.

After shipment begins or the product is in transit to our U.S. warehouse: An 80% cancellation fee.

Customized and made-to-order products may not be eligible for cancellation once production has started. Please review our Returns & Refunds Policy for complete details.

Yes. Special pricing and customized payment arrangements may be available for commercial projects, office installations, and bulk purchases. Please contact our sales or customer support team with the products, quantities, delivery location, and project requirements to request a quote.

Contact our customer support team before returning or refusing any product. Please provide your order number, the reason for the request, and photos or videos when applicable. Our team will review the request and provide instructions if the return is approved.

Products returned because of a change of mind, buyer’s remorse, ordering mistakes, or other customer-related reasons are generally not eligible for return. Customized products, clearance items, seasonal promotional items, used or installed products, and products without their original packaging may also be ineligible unless a verified quality issue exists.

Please review our Returns & Refunds Policy for complete eligibility requirements.

Inspect the packaging and product as soon as possible after delivery.

For visible shipping damage, contact us within 24–48 hours. Take clear photos of the packaging, delivery condition, product, and shipping label. If possible, note visible damage on the carrier’s delivery receipt.

For product defects, missing parts, incorrect items, or other quality issues, contact us within seven days of delivery and provide photos or videos. Depending on the situation, we may offer replacement parts, a product replacement, repair, partial refund, or full refund.

Please contact us before refusing a delivery, disposing of packaging, or returning the product.

Yes. Selected components are covered by a limited warranty against manufacturing defects under normal use:

Wooden components: 180 days from the delivery date.

Hardware components: 365 days from the delivery date.

Coverage applies to eligible defects in materials or workmanship. Damage caused by incorrect assembly, misuse, unauthorized modification, environmental conditions, normal wear and tear, or improper handling is not covered.

Please review our Warranty Policy for complete coverage, exclusions, and claim requirements.

For assistance with products, orders, shipping, returns, or warranty claims, contact us using one of the following methods:

Email: support@bizfurniz.com

Service phone: +1 (260) 465-6700

WhatsApp: +1 (816) 258-5862

Customer support hours are Monday through Friday, 7:00 AM–3:00 AM the following day, Pacific Time.